Elix-IRR publishes: “Lessons from the External Marketplace – Organisational Excellence Through Service Management”
Published February 2012
Great service makes or breaks a business.
In this latest Elix-IRR White Paper report, we examine how an organisation can emulate the Service Management mindset found within the external marketplace to enhance their own operational efficiency and improve operating margins. The report outlines all the key building blocks or components required to implement a formalised Service Management Framework, which defines the roles, governance structure, forums, reporting processes and contractual tools enabling Service Managers to act as the single point of contact to their clients.
The benefits of each building block are described in detail, particularly how they are used simultaneously to bring about greater compliance to agreed service levels and regulation, higher consistency in service delivery and faster identification of areas not meeting agreed service standards. Ultimately, the report shows how a Service Management mindset is the key in achieving Organisational Excellence by driving a culture of ongoing Continuous Improvement and Innovation.
To find out Service Management can help your organisation to make – rather than break – a world class business, download the full report here.
