Harmony for Service Management goes cloud
Signing a good service delivery deal with agreed service measures and targets is just one step on the path to getting great service quality at an agreed cost. To realise the potential of a deal the supplier must be effectively managed, and good management tools make it easier to achieve expected service quality levels.
Tools in the Cloud
Harmony for Service Management, Elix-IRR’s flexible service management tool, is now available as an online tool. Using this tool a client can quickly implement a robust service management framework, clearly define service measures and reporting workflow, and manage service performance against agreed targets in a structured and transparent way.
The benefits of using Harmony for Service Management as a cloud service are:
- Clients can leverage the security and resilience of Elix-IRR’s Tier 3 UK data centre, where Harmony is hosted
- With scalability and secure Internet connections, any range of service delivery contracts can be supported – from small, single-vendor deals to global multi-vendor arrangements
- Implementation times are significantly reduced
- There is no capital outlay – just pay for the initial configuration and the on-going services based on usage
To learn more click here for an online demonstration video.
