Solution Design: Service Architecture
Outcome
A framework for processes, applications and infrastructure performance ‘right tuned’ for the business, with SLAs/ OLAs/ KPIs aligned with the operating strategy
Typical activities
- Development of service management framework – aligned with strategic objectives and TOM
- Integration of processes, applications, infrastructure along service lines through SLAs/ OLAs/ KPIs
- SLA/ OLA/ KPIs – metrics, data sources, acceptable ranges, targets, failure rule and prioritisation
- Reporting mechanism – frequency, metrics, stakeholders
To discover more about other aspects of our method and approach, see the Step by Step guide or use your mouse to explore any part of the chevron below:
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To find out more, contact us here.
Strategy Phase: Operating Strategy
An operating strategy which aligns with, and explains how, an organisation’s business strategy & activities will be delivered.
Strategy Phase: Sourcing Strategy
Practical, implementable strategy for using sourcing to deliver on operating strategy, including recommended sourcing methods.
Strategy Phase: Governance & Management Alignment
Understanding how to align the organisation and incentivisation of your senior management team and stakeholders to optimise success of your operating strategy.
Strategy Phase: Service Landscape & Objectives
Clear view of ‘As Is’ services situation in the context of the business and operating strategies, analysing service performance and issues.
Solution Design: Target Operating Model
A Target Operating Model (TOM) for operational functions and processes with a Transformation Roadmap with key activities and timelines.
Solution Design: Supplier Selection
Refinement of requirements and selection of appropriate partners to implement your strategy.
Solution Design: Organisation Design
Detailed organisational shape, roles and responsibilities defined.
Solution Design: Service Architecture
A framework for processes, applications and infrastructure performance ‘right tuned’ for the business, with SLAs/ OLAs/ KPIs aligned with the operating strategy.
Implementation: TOM Implementation
Successful implementation of the change programmes and establishment of the new Target Operating Model.
Implementation: Negotiation & Contracting
Contract(s) for a functional & non-functional specification to be delivered by the supplier, along with the client’s obligations.
Implementation: Transition Planning & Management
A Transition Management Framework for managing, planning and executing transitions at lower business risk.
Implementation: Service & Supplier Management Tools (Harmony)
Improved transparency – from data collation to management dashboard – and streamlined supplier/service management processes.
Review & Optimisation: Operating Model Review
Analysis of current Operating Model, and recommendations for improvement.
Review & Optimisation: Supplier Portfolio & Contract Optimisation
Review of existing deal to determine risks, areas for improvement and options and implications for a change in service delivery.
Review & Optimisation: Governance & Supplier Relationship Assessment
Reviewed supplier Governance arrangements.
Review & Optimisation: Service Catalogue & SLA review
Identification of areas of opportunity with Service Catalogue and SLAs.
Ongoing Cost Reduction & Benefits
Significant reduction in costs, with either cashflow savings or on-going run rate reductions, funding transformational and investment programmes.
