Implementation: Service & Supplier Management Tools (Harmony)
Outcome
Improved transparency – from data collation to management dashboard – and streamlined supplier/service management processes
Typical activities
- Structured step by step approach to supplier and service management
Harmony is Elix-IRRs proprietary software for managing suppliers throughout the supplier relationship lifecycle. It provides transparency to the programme manager of their company’s complete environment – technology, people, costs, assets, third parties, processes, contracts, etc. – in every location for all in-scope functions. Harmony then rolls this information up to a management dashboard where the whole sourcing journey can be tracked and monitored.
Visual Sourcing consistently organises important yet disparate information about the operations, allowing view across locations and assets, both ‘As-Is’ and ‘To-Be’.
Stephen Newton talks to Mike Henry about Harmony:
To discover more about other aspects of our method and approach, see the Step by Step guide or use your mouse to explore any part of the chevron below:
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Strategy Phase: Operating Strategy
An operating strategy which aligns with, and explains how, an organisation’s business strategy & activities will be delivered.
Strategy Phase: Sourcing Strategy
Practical, implementable strategy for using sourcing to deliver on operating strategy, including recommended sourcing methods.
Strategy Phase: Governance & Management Alignment
Understanding how to align the organisation and incentivisation of your senior management team and stakeholders to optimise success of your operating strategy.
Strategy Phase: Service Landscape & Objectives
Clear view of ‘As Is’ services situation in the context of the business and operating strategies, analysing service performance and issues.
Solution Design: Target Operating Model
A Target Operating Model (TOM) for operational functions and processes with a Transformation Roadmap with key activities and timelines.
Solution Design: Supplier Selection
Refinement of requirements and selection of appropriate partners to implement your strategy.
Solution Design: Organisation Design
Detailed organisational shape, roles and responsibilities defined.
Solution Design: Service Architecture
A framework for processes, applications and infrastructure performance ‘right tuned’ for the business, with SLAs/ OLAs/ KPIs aligned with the operating strategy.
Implementation: TOM Implementation
Successful implementation of the change programmes and establishment of the new Target Operating Model.
Implementation: Negotiation & Contracting
Contract(s) for a functional & non-functional specification to be delivered by the supplier, along with the client’s obligations.
Implementation: Transition Planning & Management
A Transition Management Framework for managing, planning and executing transitions at lower business risk.
Implementation: Service & Supplier Management Tools (Harmony)
Improved transparency – from data collation to management dashboard – and streamlined supplier/service management processes.
Review & Optimisation: Operating Model Review
Analysis of current Operating Model, and recommendations for improvement.
Review & Optimisation: Supplier Portfolio & Contract Optimisation
Review of existing deal to determine risks, areas for improvement and options and implications for a change in service delivery.
Review & Optimisation: Governance & Supplier Relationship Assessment
Reviewed supplier Governance arrangements.
Review & Optimisation: Service Catalogue & SLA review
Identification of areas of opportunity with Service Catalogue and SLAs.
Ongoing Cost Reduction & Benefits
Significant reduction in costs, with either cashflow savings or on-going run rate reductions, funding transformational and investment programmes.
