Harmony for Service Management
Elix-IRR’s Harmony Tool to support service management, compliance, and vendor management
In addition to Elix-IRR having highly experienced advisors, our flexible Harmony software toolset can accelerate the setup of an outsourcing deal and assist an organisation to effectively manage supplier performance – whether an external vendor or an internal service delivery function.
Harmony for Service Management enables clients to quickly implement a robust service management framework, clearly define client/service provider relationships and service measures, and to manage service performance against agreed targets in a structured and transparent way.
In particular, Harmony for Service Management allows an organisation to:
• Improve service delivery management within an organisation – whether services are delivered from one department to another, or bought in as outsourced services
• Setup and maintain vendor and client contacts
• Represent vendor performance on an executive Dashboard, and customise Dashboards to be suitable for any user (e.g. vendor service manager, or client assurance managers)
• Build a hierarchical structure for SLA reporting suiting for any kind of service provision (including IT services, and any BPO or specialist service)
• Easily drill-down to any level of detail, with a full audit trail to support compliance and assurance objectives
• Accelerate the setup of Service Management arrangements through pre-defined templates of commonly used service measures
• Automate the provision of service quality information, and with workflow ensure that actions are routed and tracked appropriately
• Proactively manage service delivery issues, risks, dependencies and actions
• Securely store and control access to key documentation such as contracts and schedules
Mike Henry, Partner responsible for Harmony’s development, said…
Harmony is a flexible cloud-based tool that delivers many benefits and can be configured for any service management situation.
The following videos present a quick overview of Harmony for Service Management. Contact Elix-IRR if you would like to explore how Harmony could help your organisation achieve better service quality, and reduce cost and risk.
